Need Customer Support?
The best way is to give us a call
at 352 563-5200 or 352 795-5201 (9 AM to 5 PM Monday-Friday, Eastern
Customer Support and Ordering
Page - Answers Below
We've been in business and online for over a decade with tens of
of online transactions. We are aware that time to time unique problems
occur with an order, shipping or delivery. The sooner you contact us
a delivery issue, the quicker we can inform the carrier (UPS, FedEx or
U.S. Post Office) of any address correction or directions needed to get
package to you ASAP.
You must contact us PRIOR to returning a product. Some products have
restrictions we will have to address before you ship a return. We will
a full refund for products returned within 30 days UNLESS the product
for human consumption because we could not legitimately re-sell such
to others as a matter of safety and quality control. We will only issue
for consumable products if they are damaged in shipment. DO NOT return
deliveries. Phone us first. Contact us at 352 563-5200.
MORE OPTIONS ON HOW TO PURCHASE FOR YOU...
Currently online credit and ATM cards are processed through Paypal.
method has worked well for us for years. But a few people have problems
the Paypal system or prefer not to for their own personal reasons.
We will be adding GOOGLE CHECKOUT
a week or two. We've received excellent reviews from other
and have used it personally ourselves with much satisfaction. You may
Google Checkout works better for you. We like how their system works
the efficiency of Google itself. We bet you will like Google Checkout
For those of you who feel uncomfortable giving out credit or ATM card
over the telephone, we also accept charges over the telephone. These
processed through Sage, Link Point Central and Chase Mahattan Bank.
As always, you also may mail in a money order or personal check (yes,
accept those). Use our mail in form (link below) or phone us (352 562
OTHER NEWS FOR OUR REGULAR CUSTOMERS AND RETAIL MERCHANTS:
We completed our move to a larger commercial facility the first of the
staffing has more than doubled and we truly enjoy the new facility both
and professionally. We are adding still another location specifically
extra office staffing so we can ship your orders as quickly and
as possible and to minimize time it takes to get through on the phone
to take every call immediately. We still use live phone answering only
no automated systems. If you call and get the answering machine, that
everyone is on line with another person. Rather than you're being on
for who-knows-how-long, leave a message and we'll call you right back.
If it is an evening call, we'll call you the next day.
HAVING PROBLEMS TRYING TO ORDER ONLINE
OR PREFER NOT TO ORDER ONLINE?
your order with a MasterCard or Visa credit or debit card.
Just phone us at 352 563-5200 or 352 795-5201 Eastern 9am - 5pm
Or you could email us at email@example.com and advise us of your phone number and
to call, and we will phone you when it convenient for you..
If you let us know what you are
ordering in your email, we can have that already prepared or you can
your order over with us on the phone.
2. Email your order.
will send us their order via email with their MasterCard or Visa credit
debit card information. While our end is secure, however, we cannot
for the security of your computer. It is critical, however, that you
exact information: and we would prefer to do this via telephone to
miscommunication and greater security. WE PREFER YOU DO NOT EMAIL
OR ATM CARD INFORMATION FOR REASONS OF SECURITY OF YOUR INFORMATION.
If you send the information, to process your order we MUST have:
Exact name as appears on the credit/debit card
The billing./invoice address for the credit/debit card (not the
address if this is different)
The expiration date of the card
The 3 digit code on the back of the card (last three small numbers.)
In the email, also advise us if your shipping address is different and
you are ordering.
PLEASE MENTION "ORDER" in the subject
of your email! We receive a HUGE number of emails including a
of spam and junk emails. This helps us spot your order quickly.
We will send back a confirmation email. (Our response and
will NOT be an automated response, but personal and specific to your
sent by a real person).
3. Mail in your order - by check,
order, or MasterCard/Visa debit or credit card
Some people do not have a credit or debit or just do not want to
out any account or credit/debit card information b phone or Internet.
so, you can mail in your order with a check (we do accept personal
or money order. Go to our order form by clicking here.
If you do not have a computer to print off the order form, just note to
what you are ordering on a piece of paper and mail it to us (address is at the bottom of the order
Please give us either a contact phone number or email address in case
need to contact you to clarify what you are ordering.
You also could mail in your order via your MasterCard or Visa
or credit card.
4. Have us send you an
If you wish, we could send you an e-invoice for your order to
via your MasterCard, Visa Card or checking account.
Just let us know what you want to order and we will email
PLEASE STATE "ORDER" somewhere in the subject line of your email so we
easily spot it. This also avoids your email being automatically sent to
"junk mail" folder like some many email providers now do given all the
Just tell us in your email what you
ordering and where you wish it shipped. We will email back an e-invoice.
(This usually takes a few hours as all orders are handled by real
not machines and we receive many emails on all different topics. If we
not respond, this meant one for the many levels of email transmission
- on your end or ours - rejected the email for fear of virus. This is,
becoming to common. If we do not respond, it is because we did not
your email - try again or phone us.
PLEASE DO NOT PUT ANY ATTACHMENTS TO YOUR EMAIL. Whatever you are
put it in the main body of the email. We NEVER open attachments for the
still does not answered your questions about having problems ordering,
give us a call. Again, the number for Customer Service is:
TO GO DIRECTLY TO
ORDERING - CLICK HERE
to Main Page - Click here
WE SUGGEST USING PAYPAL FOR YOUR PAYMENTS. However, if
you are having problems using Paypal, just give us a call.
a problem ordering online?
To Order By Mail
Do not want to use Credit/Debit/ATM card?
To order by Check or
Order click here.
To Order by phone via MasterCard or VISA phone us at 352 563-5200 or 352 795-5201 Eastern 9am - 5pm
To email us: firstname.lastname@example.org